Privacy Policy

At Seeb.ai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered services and website. By using our services, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Name, email address, and contact information
• Company name and job title
• Phone numbers and business addresses
• Payment and billing information
• Account credentials and preferences

1.2 Usage Information

We automatically collect certain information about your use of our services:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Features used and interactions with our AI services
• Error logs and performance data

1.3 AI and Machine Learning Data

Our AI services may process and analyze data to improve functionality and provide better services. This includes conversation data, user interactions, and performance metrics, all handled in accordance with this privacy policy.

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our AI services
• Processing payments and managing accounts
• Improving our services and developing new features
• Personalizing your experience and recommendations
• Communicating with you about our services
• Ensuring security and preventing fraud
• Complying with legal obligations
• Training and improving our AI models (with appropriate safeguards)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our services
• Third-Party AI Service Providers: To power our AI agent features, conversation content, voice recordings, and contact information may be processed by third-party AI service providers, including OpenAI, Anthropic, and Meta (Llama). These providers act as service providers processing data on our behalf solely to deliver AI functionality. They do not use this data for their own marketing or promotional purposes. Mobile phone numbers, SMS opt-in data, and messaging consent are never shared with any third party or affiliate for marketing or promotional purposes.
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes
• Aggregated Data: Anonymous, aggregated data for analytics and research

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response and breach notification procedures

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. SMS Communications

When you provide your mobile phone number and opt in, Seeb AI may send you appointment reminders and confirmations, intake and follow-up messages, customer support messages, account and service updates, and billing notifications. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that support delivery of the messaging program.

Data collected for the messaging program includes your mobile phone number, the date and time consent was given, the method by which consent was obtained, and message delivery records. This data is used only to deliver and support the messaging program described above. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent where processing is based on consent

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

Mobile phone numbers and SMS opt-in data are never used for targeted advertising or shared with advertising partners.

A cookie banner on first visit lets you Accept or Reject marketing cookies. Your choice is stored in localStorage. Marketing pixels (Meta) load only after you Accept. You can change this later via Cookie settings in the footer.

You can also control cookie settings through your browser preferences, though disabling certain cookies may affect service functionality.

9. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. AI and Machine Learning

Our AI services may process your data for the following purposes:

• Providing personalized AI responses and recommendations
• Improving AI model accuracy and performance
• Training and developing new AI capabilities
• Analyzing usage patterns to enhance user experience

To deliver these AI features, we use third-party AI service providers, including OpenAI, Anthropic, and Meta (Llama). Data processed by these providers may include conversation content, voice recordings, and contact information. They process this data on our behalf solely to provide AI functionality and do not use it for their own marketing or promotional purposes. Mobile phone numbers, SMS opt-in data, and messaging consent are never shared for marketing or promotional purposes.

We implement appropriate safeguards to ensure AI processing respects your privacy rights and preferences.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: